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Legal Guarantee of Conformity
Purchases made by consumers are covered by the legal guarantee of conformity provided for by applicable law. In the event of a lack of conformity, the consumer is entitled to the remedies provided by law, as indicated in the harmonised notice above.
For assistance regarding a non-conforming product, please contact Salvadori at salvadori@salvadori.it.
Returns and Right of Withdrawal
VISIT OUR RETURNS & WITHDRAWALS PORTAL
Customers acting as consumers have the right to withdraw from a distance contract pursuant to Italian Legislative Decree No. 206/2005, as subsequently amended, without having to give any reason and without penalty, subject to the direct cost of returning the goods where provided for by applicable law.
The deadline for communicating the decision to withdraw is:
- for “Bang & Olufsen” branded products: 30 calendar days from the day on which the Products are received, as a voluntary extension granted by Salvadori;
- for all other products: 14 calendar days from the day on which the Products are received.
The decision to withdraw may be communicated through the Returns & Withdrawals Portal or by sending an explicit statement to Salvadori at salvadori@salvadori.it.
Once the decision to withdraw has been communicated, the consumer must return the Products without undue delay and in any event within 14 days from the date on which the withdrawal was communicated.
The Products may be inspected and handled only to the extent necessary to establish their nature, characteristics and functioning, in the same way as would normally be possible in a physical shop. The consumer is responsible for any diminished value of the Products resulting from handling other than what is necessary for this purpose.
Where possible, Customers are advised to return the Products in their original packaging or, in any event, using suitable packaging capable of adequately protecting the goods during transport. The absence of the original packaging does not automatically result in the loss of the right of withdrawal.
Products must be returned to: Salvadori, Via Fratelli Giachetti 28, 59100 Prato (PO), Italy. Where possible, Customers are invited to group Products belonging to the same order into a single return shipment.
Where the Customer wishes to withdraw because they have changed their mind or made a purchasing error, the direct costs of returning the Products shall be borne by the Customer, provided that the Customer has been informed accordingly as required by applicable law.
The Customer may arrange the return independently using a courier of their choice or request the return collection service arranged by Salvadori. The cost of Salvadori's collection service starts from €15.00 per parcel and may vary depending on the size, weight, insured value and destination of the shipment. The relevant amount will be communicated to the Customer before the collection is confirmed and, once accepted, may be deducted from the amount to be refunded.
Non-conforming, Defective or Damaged Products
In the event of a lack of conformity, the consumer is entitled to the remedies provided under the legal guarantee of conformity. Where the legal requirements are met, these remedies include repair or replacement free of charge and, where applicable, a price reduction or termination of the contract with a refund.
If a Product is damaged during transport, Customers are requested to notify Salvadori as soon as possible, preferably providing photographs of the packaging and the Product, in order to allow the claim with the carrier to be handled promptly. This is without prejudice to any rights granted to consumers under applicable law.
PLEASE NOTE – Characteristics of glossy moulded plastic: Products made of glossy moulded plastic may show minor surface marks, micro-scratches, light lines or small cosmetic imperfections resulting from the moulding process, polishing of the material and the inherent characteristics of a glossy finish.
Where such characteristics fall within normal manufacturing tolerances, they are consistent with the inherent characteristics of the material and do not in themselves constitute a lack of conformity. Images shown on the product page may intentionally illustrate examples of such marks in order to provide a transparent representation of the finish. The consumer's rights remain fully unaffected where an actual lack of conformity exists, as does the statutory right of withdrawal.
Refund Procedure
Where the right of withdrawal has been validly exercised, Salvadori will refund the payments received from the consumer, including the original delivery charges up to the amount corresponding to the least expensive standard delivery method available at the time of the order. Any additional costs resulting from the Customer's voluntary choice of a more expensive delivery method than the standard option are not refundable.
The refund will be made without undue delay and in any event within 14 days from the date on which Salvadori is informed of the consumer's decision to withdraw. Salvadori may, however, withhold the refund until the Products have been received or until the consumer has provided evidence that the Products have been returned, whichever occurs first.
Unless otherwise agreed with the Customer, the refund will be made using the same payment method used for the original transaction, without any additional costs for the consumer.
Where the requirements for exercising the right of withdrawal are not met, or the withdrawal is exercised after the applicable deadline, Salvadori will inform the Customer accordingly. If the Products have already been returned to Salvadori, their return to the Customer may be arranged at the Customer's expense.
Responsibility for the Return Shipment
Where the Customer chooses to return the Products using a courier or shipping service of their own choice, Customers are strongly advised to use a tracked service and, depending on the value of the goods, adequate insurance.
Salvadori may withhold the refund until the Products have been received or until evidence of their return shipment has been provided, in accordance with applicable law. Where the Customer has independently appointed a carrier for the return shipment, any claims concerning loss, theft, tampering or damage occurring during such transport must also be pursued with the carrier appointed by the Customer.
Non-EU Shipments, Customs Duties and Import Charges
For shipments to countries outside the European Union, unless otherwise expressly stated by Salvadori, delivery is made under DAP – Delivered At Place (Incoterms® 2020).
Under DAP terms, Salvadori arranges and bears the cost of transport to the agreed place of destination, while import formalities and any customs duties, import VAT or other import taxes, customs clearance fees and any additional charges imposed by customs authorities or the carrier in the destination country are borne by the recipient, unless otherwise expressly agreed at the time of the order.
The Customer is therefore responsible for providing any cooperation required for customs clearance, supplying any information or documents requested by the authorities or the carrier, and paying the amounts required in order to complete import formalities and delivery.
Refusal to pay customs duties, taxes or other import charges does not constitute the exercise of the right of withdrawal. If, as a result of non-payment of customs or import charges, failure to cooperate with customs clearance procedures or refusal of delivery, the shipment is held in storage, returned to Salvadori or gives rise to additional costs, the amounts actually incurred by Salvadori for storage, customs procedures, carrier handling charges, return transport or any other costs directly resulting from the failure to complete customs clearance may be charged to the Customer or deducted from any amount to be refunded, to the extent permitted by applicable law.
Any refund may be processed after the goods have been returned to and inspected by Salvadori and will take into account any costs actually incurred as a result of failure to complete customs clearance or refusal of delivery, without prejudice to any mandatory consumer rights under applicable law.
If the Customer subsequently requests that the country of delivery be changed and that the goods be delivered in Italy, Italian VAT will be applied in accordance with applicable law. Any costs already incurred in connection with the previous international shipment, customs procedures, storage or return of the goods will remain payable by the Customer.