DELIVERY TIMES IN ITALY
- Salvadori only uses express couriers for deliveries in Italy.
- Delivery times for products in ready stock range from 1 to 3 working days (islands or remote areas may require 1-2 additional days).
- Shipments are collected daily in the late morning. Orders placed by 10:30 a.m. may therefore be shipped on the same day; later orders will normally be handed over to the courier on the following working day.
HOW TO ORDER FROM ABROAD
- Our website automatically detects the geographical location of the device in order to display prices with or without VAT according to the detected location. On each product page, next to the price, it is always clearly stated whether the displayed price is VAT included or VAT excluded. During checkout, the price and the applicable VAT treatment are in any case updated and determined according to the delivery country entered by the Customer. For deliveries to countries outside the European Union, prices are normally shown VAT excluded.
- First, select the item you wish to purchase, then click "Add to Cart" and then "Proceed to Checkout".
- Choose whether to purchase as a guest or register to speed up future purchases and receive updates about your order.
- Enter your name and email address and accept the privacy policy.
- Enter your delivery address, including any instructions for the courier and a contact telephone number.
- Once the address has been entered, the page will refresh and update the price and delivery charges according to the selected country.
- Select a payment method.
- You will receive an order confirmation email.
- Shipping fees: the shipping costs displayed at checkout refer to standard deliveries. In the case of bulky or particularly heavy items, remote destinations or special conditions applied by the carrier, shipping charges may vary. In such cases, our Customer Service will contact the buyer before the order is dispatched to communicate any additional costs. For certain destinations or product types, shipment may also depend on the availability of a suitable carrier or adequate insurance coverage. If no practical shipping solution is available, Salvadori will contact the Customer to agree on an alternative solution or proceed with a refund of the order.
NON-EU SHIPMENTS, CUSTOMS DUTIES AND IMPORT CHARGES
For shipments to countries outside the European Union, unless otherwise expressly stated by Salvadori, delivery is made under DAP – Delivered At Place (Incoterms® 2020).
Under DAP terms, Salvadori arranges transport to the agreed place of destination, while import formalities and any customs duties, import VAT or other import taxes, customs clearance fees and any additional charges imposed by customs authorities or the carrier in the destination country are not included in the order price or shipping charges and are borne by the recipient, unless otherwise expressly agreed at the time of purchase.
The Customer is therefore responsible for providing any cooperation required for customs clearance, supplying any information or documents requested by customs authorities or the carrier, and paying the amounts required in order to complete import formalities and delivery.
Refusal to pay customs duties, taxes or other import charges does not constitute the exercise of the right of withdrawal. If, as a result of non-payment of customs or import charges, failure to cooperate with customs clearance procedures or refusal of delivery, the shipment is held in storage, returned to the sender or gives rise to additional costs, the amounts actually incurred by Salvadori for storage, customs procedures, carrier handling charges, return shipping or any other costs directly resulting from the failure to complete customs clearance may be charged to the Customer or deducted from any amount to be refunded, to the extent permitted by applicable law.
Any refund may be processed after the goods have been returned to and inspected by Salvadori and will take into account any costs actually incurred as a result of failure to complete customs clearance or refusal of delivery, without prejudice to any mandatory consumer rights under applicable law.
Delivery times stated on the website refer to normal transport times and may vary due to customs inspections, import procedures or requests from the competent authorities that are beyond Salvadori's control.
If the Customer subsequently requests that the delivery country be changed and that the goods be delivered in Italy, Italian VAT will be applied in accordance with applicable law. Any costs already incurred in connection with the previous international shipment, customs procedures, storage or return of the goods will remain payable by the Customer.
For further information on returns, the right of withdrawal and the legal guarantee, please see our Returns and Legal Guarantee page.
TIPS FOR A FASTER AND MORE CONVENIENT PURCHASE
- For a faster and easier purchase, we recommend registering in our customer database. This allows the system to remember your delivery address and automatically calculate shipping charges according to the selected country.